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Refund Policy

Effective Date: 01/01/2024

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At Texas Edge Media, we strive to provide our clients with high-quality services and exceptional customer satisfaction. We understand that circumstances may arise where a refund is requested, and we aim to address such situations fairly and transparently.

1. Refund Eligibility:

We offer refunds only in certain circumstances, primarily if the work has not been completed or if there has been a significant error or issue on our part that prevents us from delivering the agreed-upon service.

2. Work Completion:

Once work has been completed and delivered to the client, refunds are generally not offered. This policy is in place to ensure that we can compensate our team for the time and effort invested in fulfilling the client's requirements.

3. Refund Requests:

If a client believes that they are eligible for a refund, they must submit a refund request in writing, detailing the reasons for the request and providing any relevant documentation or evidence to support their claim.

4. Evaluation and Resolution:

Each refund request will be evaluated on a case-by-case basis by our customer service team. We will assess the circumstances surrounding the request, the terms outlined in the service agreement, and any other relevant factors to determine eligibility for a refund.

5. No Refund for Change of Mind:

Refunds will not be granted for requests based solely on a change of mind or circumstances unrelated to the quality or delivery of the service. It is the responsibility of the client to thoroughly review and understand the scope of work before engaging our services.

6. Errors or Issues:

If there is an error or issue with the service provided by Texas Edge Media that prevents the client from using or benefiting from the service as intended, we will work promptly to rectify the situation. Depending on the circumstances, this may involve providing a partial refund or offering additional services to address the issue.

7. Contact Us:

If you have any questions or concerns about our refund policy or wish to submit a refund request, please contact our customer service team at info@texasedgemedia.com.

8. Policy Updates:

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By engaging our services, clients acknowledge and agree to abide by the terms and conditions outlined in this refund policy.

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